Customer Service and Phone Etiquette
Proper phone etiquette is important to your company or establishment because it’s usually the first contact point for a customer and represents how your business will treat them. Choice of words when conversing is very important in order to create a favourable impression. A happy customer will return often and is likely to spend more.
In this webinar you will learn:
- Top 3 qualities of good customer service
- Mastering the Art of Conversation and Small Talk
- Phone Etiquette
- Etiquette when Answering the Phone and Making Calls
- Managing Voicemail